Square Cash and Orvis have great online customer support. FedEx really bombed. As a recovering ENTJ, I strive for max. efficiency when dealing with companies. So, I try to use online channels whenever possible. Over the past week, I’ve had to deal with three companies’ support groups and thought I’d note how they went. SQUARE
Category: Technology and VC
The Most Important Four Numbers in a Board Deck
I attend many board meetings and have done so through multiple market cycles. Regardless of your business model, I think ultimately four numbers are the most important. I call them The Big Four. The numbers may reflect whatever is most relevant for your companies: they could be pageviews, active number of users, or revenues. But, to
Trust
Do you “like” and “respect” someone? But, do you “trust” that person? I learned about that today. This morning, I spoke with a potential executive hire for one of our companies. I asked him what he thought of that company founder. Without hesitation, he said, “I like, respect, and trust that person.” At Kepha, we
New Investment: Mavrck
I am really excited to write about a new and recent investment, which is in Mavrck. We recently led their $5MM Series A financing, and it was announced about 30 min. ago. More here. We have been meeting with CEO and Co-Founder Lyle Stevens for quite some to time. I first connected with him in 2013,
Hackers: So Clever
Unfortunately, my blog was hacked. There was a malware breach at GoDaddy, my hosting provider, which affected how my blog links worked. I first learned something was up when Google tagged my blog as “potentially hacked.” I ran a scan, and, lo and behold, there was a funky bit of script in a WordPress file.
Remaining Calm through ‘The Cycle’
I had coffee with a friend who has been at a few VC firms. We talked about today’s frothy environment and how some of the Unicorns’ valuations are at risk. They’re in a race to go public, raise more VC money at a higher price, or face a painful “down round.” Eric and I ran