I am grateful to the folks at the Herb Chambers Sudbury car dealership: Adam Orlando, Al Jonuz, Jason Herndon, Madison Loreeon, and Shawn Cook. Five years ago, I bought a car from them. I love driving it, but it has been a service headache. The dealership has been great, but the manufacturer for that model
Square Cash, Orvis, and FedEx Customer Support
Square Cash and Orvis have great online customer support. FedEx really bombed. As a recovering ENTJ, I strive for max. efficiency when dealing with companies. So, I try to use online channels whenever possible. Over the past week, I’ve had to deal with three companies’ support groups and thought I’d note how they went. SQUARE
Don Nakanishi
I didn’t know Don Nakanishi. But, I wish I did. I received this morning a heads up that Don has passed away. I didn’t know anything about him, and so, I hit a link to read more. Here’s what I learned: When he arrived [on campus] in 1967, approximately 1,000 men (Yale was all-male until his junior
More on Marriage
Marriage is a hot topic on this blog. I a few days ago wrote about a New York Times article and made some observations about conflict in marriages. I wrote about how, IMO, most marriages eventually hit one of four major issues. I call them The Big Four: sex, money, in-laws, and how to discipline children. I
Marriage
Patterns exist in marriages. The sources for growth and conflict are fairly predictable, IMO. I’m fortunate to have some very meaningful and rewarding friendships that live in the business and personal worlds, and, sometimes, straddle both. I’ve noticed that marriage is one of the most rewarding experiences a person can have, but, also, can be
The Most Important Four Numbers in a Board Deck
I attend many board meetings and have done so through multiple market cycles. Regardless of your business model, I think ultimately four numbers are the most important. I call them The Big Four. The numbers may reflect whatever is most relevant for your companies: they could be pageviews, active number of users, or revenues. But, to